Shipping policy
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed after 2:00 PM GMT are processed the following business day.
You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility. Please allow up to 48 hours for tracking to become active.
During high-volume periods (Black Friday, Christmas, product launches) processing may take 1–2 additional business days.
Delivery Times
We ship from more than one location depending on the product. Your estimated delivery time is shown at checkout and depends on which fulfilment centre stocks your item.
| Fulfilment location | Estimated delivery | Applies to |
|---|---|---|
| Domestic warehouse | 3–7 business days | In-stock items marked Fast Dispatch on the product page |
| Partner warehouse (overseas) | 10–20 business days | All other items |
Delivery estimates are calculated from the date of dispatch, not the date the order was placed. Add the 1–3 day processing window to the times above.
These are estimates, not guarantees. Delivery times may be affected by customs clearance, carrier delays, severe weather, or incorrect address details.
Where We Ship
We currently ship to: United States, United Kingdom, Canada
Customs, Duties and Import Taxes
For international orders, import duties, taxes and customs fees may be charged once the parcel reaches your country. These charges are the responsibility of the recipient and are not included in the price you pay us. We have no control over these charges and cannot predict their amount.
Customs policies vary widely between countries. Please contact your local customs office for more information before ordering.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly by the customer.
If a parcel is returned to us because of an incorrect address, a failed delivery attempt, or an unclaimed package, we will re-ship it once you cover the return and re-delivery shipping cost.
Lost, Delayed or Damaged Parcels
If your tracking has not updated for 10 consecutive business days, or your parcel is marked delivered but you have not received it, contact us at yusfizm07@icloud.com within 30 days of the expected delivery date and we will open an investigation with the carrier.
If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.
If your item arrives damaged, see Damaged, Faulty or Incorrect Items below.
RETURNS AND CANCELLATIONS
Your right to cancel (14-day cooling-off period)
If you are a consumer in the United Kingdom or the European Union, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We extend this same right to all customers in every country we ship to.
How to cancel:
- Email us at within 14 days of receiving your order, stating your order number and that you wish to cancel. You may use the model cancellation form at the end of this policy, but you are not required to.
- We will confirm your cancellation and provide return instructions within 1 business day.
- Return the goods to us within 14 days of telling us you wish to cancel.
Condition of returned goods:
Items must be returned unused, in their original condition and original packaging, with all accessories, manuals and free gifts included. You may inspect and handle the goods as you would in a shop, but if their value is reduced because you handled them beyond what is necessary, we may deduct that reduction from your refund.
Who pays for return shipping:
You are responsible for the cost of returning the goods to us. We recommend using a tracked service — we cannot refund items we do not receive.
Your refund:
We will refund the full price you paid for the goods, plus the standard delivery cost you paid on your original order. If you chose an upgraded delivery service, we refund the standard rate only.
Refunds are issued to your original payment method within 14 days of us receiving the goods back, or within 14 days of you providing proof of return, whichever is earlier. Depending on your bank, funds may take a further 3–10 business days to appear on your statement.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, you are entitled to a full refund or a free replacement — your choice — and we pay all return shipping costs.
Contact yusfizm07@icloud.com within 30 days of delivery with:
- Your order number
- Clear photos or a short video showing the fault, damage, or incorrect item
- Photos of the outer packaging if the parcel was damaged in transit
We aim to respond within 1 business day and resolve the issue within 5 business days. In most cases you will not need to return a damaged item.
This does not affect your statutory rights under the Consumer Rights Act 2015.
Items We Cannot Accept for Cancellation
By law, the 14-day cancellation right does not apply to:
- Sealed goods which are not suitable for return for health protection or hygiene reasons, once they have been unsealed after delivery
- Goods made to your specification or clearly personalised
- Goods which become inseparably mixed with other items after delivery
Faulty goods are always covered, with no exceptions.
Exchanges
We do not offer direct exchanges. Cancel your original order using the process above and place a new order for the item you want.
Order Changes and Cancellation Before Dispatch
Need to change an address or cancel before your order ships? Email yusfizm07@icloud.com as soon as possible. We can usually amend orders within 12 hours of purchase. Once an order has been dispatched it cannot be changed, but you can still cancel under the 14-day right above.